{"id":37386,"date":"2021-10-28T12:27:02","date_gmt":"2021-10-28T12:27:02","guid":{"rendered":"https:\/\/sapphire.dreamhosters.com\/?page_id=37386"},"modified":"2021-11-09T14:04:17","modified_gmt":"2021-11-09T14:04:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/sapphire.dreamhosters.com\/ru\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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What Plushvilla stands for:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do you do differently?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We like to keep things small so we can focus on quality. This is why you will not see a long list of ordinary villas. Instead, you will see a carefully selected list of extraordinary villas that best fit our company values.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you stay in the villas yourselves as guests before you list them?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we do. We believe in first-hand experience. For us the best way to put ourselves in the client\u2019s shoes is to stay in the villa ourselves. This is before we even start a discussion with the villa manager or owner about a potential future collaboration. If the villa passes our test, then the discussion starts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre you really there 24\/7?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we are. All our villas have English speaking staff. This includes a villa manager and cleaning staff, plus most villas also have security at night. So there will always be somebody to help you at the villa. On top of that, we will give you a local telephone number that you can call or WhatsApp 24\/7. You will be surprised to see that your e-mails, WhatsApp or telephone calls will be answered in minutes. How do we do that? We have staff working on rotation 24\/7 so there is always somebody there to answer your questions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Our villas are categorized by type of experience so we can best fit our clients\u2019 needs. On top of that we offer 24\/7 customer service before and after a booking is made. This means that you can send us an e-mail, call us or fill in the booking form. You can tell us what you are looking for. Rest assured that we will make sure to find the most suitable villa available in the fastest possible time.<\/p>

Once you make a booking, we will then offer you a personalized list of things to do based on your needs. Lastly, you can always contact us to ask about anything you might need, from where to eat at night, to where to buy an sim card for your phone.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can you offer competitive pricing?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

First, we make sure that we offer the best price for each and every villa. We then carefully select villas with a good value for money ratio. We are constantly on the lookout for these rare villa gems that can guarantee top quality at an affordable price.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow come you don\u2019t charge a commission? How do you make money?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We charge a commission but not to you. In other words, the villa owners give us a discount or pay us a commission on their listed price. We in exchange bring them clients. This is standard practice in the industry.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Before you book:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I know you are trustworthy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each villa hires a completely independent property manager that doesn’t work just for a single property or homeowner. Their reputation is paramount for their continued employment.<\/p>

We also have an office at 323 Boylston Street, Brookline, MA 02445. Please feel free to pay us a visit. Come and say hello, tell us your questions and let us find the villa that best fits your needs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to find out more about what other people are saying<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

At the end of each villa listing, there is a review section where you can find reviews from previous customers. Most of\u00a0 villas are also listed on Airbnb and VRBO. There is at least an Airbnb link for each villa at the bottom of the villa description. Click there and you will find more reviews for our villa from our third party clients.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Booking Process:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI do not know which villa to select, can you help me out?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes we can. You can WhatsApp, call us, contact us by e-mail or just fill in the form in the \u2018Contact us\u2019 tab. Tell us a bit more about what you want and you will get a reply from us in minutes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am not ready to book, can I send a booking enquiry?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Of course you can. You are NOT charged for making a booking enquiry for one of our villas. Just send us your enquiry and we will come back to you asap. Feel free to ask us any questions you have, we are happy to answer them for you. Depending on the dates, we can block the villa for you from 48 hours to 1 week.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I book the villa?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once you are ready to book the villa, send us your booking enquiry. We will then e-mail you with the instructions for making a booking.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much I need to pay to reserve a booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You need to pay a deposit of 20% to reserve the villa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There are several ways to make payments. You can pay with your credit card. You can do a bank transfer to our USA account. Also, you can pay by Stripe or PayPal.<\/p>

Payments made in currencies other than USD, EURO or GBP are based on the exchange rate from our bank on the date of payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the cancellation process?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each villa has its own cancellation policy. Please go to the \u2018Cancellation Policy\u2019 section of each villa listing to see its cancellation policy or see the Terms of Service for the default policies. We do NOT charge ANY additional service charges if you decide to make a cancellation but a portion of your deposit maybe forfeited depending on the rules listed under the \u2018Cancellation Policy\u2019 and the timeframe in which you cancel.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is included in the price of each villa? Are there any hidden charges?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each villa includes English speaking staff. This translates in a villa manager and cleaning staff, plus most villas also have security at night.\u00a0<\/p>

There are no hidden charges or taxes. What you see in the final price is what you will pay. We like to keep things clear and transparent.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the standards of each villa and is the villa private for me?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Each villa has pool and Wi-Fi, while all rooms have AC and hot water. Bed linens, towels and toiletries are also provided. Every villa is private for the client booked. For more information on the villa, please go to the \u2018Property Features\u2019 section of each villa.\u00a0 Also, for more information on the room facilities, please go to the \u2018Sleeping Situation\u2019 section of each villa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

What Plushvilla stands for: What do you do differently? We like to keep things small so we can focus on quality. This is why you will not see a long list of ordinary villas. Instead, you will see a carefully selected list of extraordinary villas that best fit our company values. Do you stay in …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_en_post_content":"","_en_post_name":"","_en_post_excerpt":"","_en_post_title":"","_ru_post_content":"","_ru_post_name":"","_ru_post_excerpt":"","_ru_post_title":"","edit_language":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-37386","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/pages\/37386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/comments?post=37386"}],"version-history":[{"count":10,"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/pages\/37386\/revisions"}],"predecessor-version":[{"id":38416,"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/pages\/37386\/revisions\/38416"}],"wp:attachment":[{"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/media?parent=37386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/categories?post=37386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sapphire.dreamhosters.com\/ru\/wp-json\/wp\/v2\/tags?post=37386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}